| Shareholders / Investors |
- Economic performance
- Innovation and R&D
- Corporate governance and integrity in operations
- Supply chain management
- Occupational health and safety
|
- Shareholders' meeting (annual)
- Investor conferences (at least one per quarter)
- Monthly revenue announcements (monthly)
- Quarterly financial reports (quarterly)
- Investor section on the company website (real-time)
- Contact: General Manager Chao-Tsung Juan
Tel: (02)2681-3316
|
- 1 shareholders' meeting held
- Attended 6 investor conferences
- 40 material information disclosures and announcements
|
| Customers |
- Customer rights protection policy and grievance procedures
- Occupational health and safety
- Information security and customer privacy
- Talent attraction and retention
- Waste management
- Employee rights and diversity and equality
|
- The Company has established a comprehensive customer communication and service mechanism, including dedicated service contacts, customer satisfaction surveys (annual), feedback tracking, and complaint and grievance channels, managed by the responsible units for handling and continuous improvement to safeguard customer rights and enhance service quality
- Cooperating with customers' product, environmental, and responsibility requirements and audits, and jointly carrying out prevention and continuous improvement (several times per year)
- Contact: Deputy General Manager Li-Ching Liao
Tel: (02)2681-3316
|
- 95% of customers gave a satisfaction rating of over 80 points
- Responded to a total of 16 customer ESG-related questionnaires
- ISO-related internal procedures: Customer Service Procedure v3.3 and Customer Complaint and Return Handling Rules
|
Suppliers / Contractors
(including material suppliers, service suppliers, and contractors) |
- Occupational health and safety
- Information security and customer privacy
- Corporate governance and integrity in operations
- Supply chain management
- Economic performance
|
- Supplier conference (annual)
- Contractor evaluation scoring (quarterly)
- Signing of the Social Responsibility Commitment, Environmental Hazardous Substances Guarantee, and other commitment letters (new suppliers)
- Contact: Deputy General Manager Li-Chuan Yu
Tel: (02)2681-3316
|
- 1 supplier conference
- Quarterly supplier evaluations
- On-site audits of 18 suppliers
|
Employees
(including direct employees, indirect employees, foreign employees, employee representatives, pregnant and breastfeeding employees, and employees on parental leave) |
- Talent attraction and retention
- Occupational health and safety
- Employee rights and diversity and equality
- Information security and customer privacy
- Employee training and development
|
- Education and training (planned annually)
- Performance evaluation (semi-annual)
- Employee grievance mailbox (real-time)
- Management forums (quarterly)
- Labor-management meetings (quarterly)
- Annual employee assembly (annual)
- Contact: Manager Yen-Ling Yeh
Tel: (02)2681-3316
|
- Employee training totaled 10,661 participant-sessions, with a total of 18,308 hours.
- 2 annual performance evaluations
- 4 management forums
- 4 labor-management meetings
|
| Government Agencies |
- Social engagement
- Climate change response
- Water resource management
- Energy management
- Talent attraction and retention
|
- Official correspondence (ad hoc)
- Market Observation Post System (real-time)
- On-site inspections (real-time)
- Telephone / email / written inquiries (ad hoc)
- Policy briefing sessions (ad hoc)
- Contact: Associate Vice President Po-Ju Lu
Tel: (02)2681-3316
Email: lupo.lu@szs.com.tw
|
- Handled relevant business in compliance with the policies and regulations of the competent authorities and completed filings on schedule.
|
| Media |
- Economic performance
- Corporate governance and integrity in operations
- Innovation and R&D
- Social engagement
- Talent attraction and retention
|
- Press releases (ad hoc)
- Media interviews and coverage (ad hoc)
- Contact: General Manager Chao-Tsung Juan
Tel: (02)2681-3316
|
- A total of 20,600 media mentions
|
Social Groups
Community Residents |
- Water resource management
- Waste management
- Corporate governance and integrity in operations
- Social engagement
- Occupational health and safety
|
- Social media
- Establishment of a volunteer team
- Contact: Associate Vice President Po-Ju Lu
Tel: (02)2681-3316
Email: lupo.lu@szs.com.tw
|
- Sponsored community meals for the elderly and charitable activities in the areas where our plants are located
- 1,548 social media followers
|
